Refund and Cancellation

Plan Purchases And Renewals

Paid plan purchases and renewals are processed through the customer portal and Stripe checkout. Monthly renewals extend the license validity by one month. Annual renewals extend the license validity by one year.

For a delayed payment method, the current entitlement and subscription remain unchanged while payment is pending. A later success applies the purchase or renewal once only when the resulting subscription and, for a private Enterprise checkout, the offer remain eligible for activation. If they are no longer eligible, no entitlement is granted; the existing license remains unchanged while the payment is reviewed and the replacement subscription is cancelled, with a refund completed when appropriate. If payment fails, the existing license remains unchanged and any unsuccessful replacement subscription is closed.

If a renewal request returns HTTP 409 with code renewal_checkout_in_progress and Retry-After: 2, no checkout URL is included. Wait two seconds, then retry the exact same renewal request. Keep retries bounded and contact support if the conflict continues.

If a plan purchase, plan change, or private Enterprise checkout returns HTTP 409 with code billing_operation_in_progress and Retry-After: 2, no checkout URL is included. Wait two seconds, then retry the exact same request. Keep retries bounded and contact support if the conflict continues. If LoadStrike is recovering an interrupted checkout, that exact retry resumes the same checkout rather than creating a duplicate.

Auto-Renewal

When a Stripe-backed subscription is active, Stripe manages the scheduled renewal charge. Upcoming renewal reminders are sent before deduction when email delivery is configured correctly in the licensing platform.

Only subscription-backed licenses participate in automatic renewal. Licenses that are not attached to an active subscription do not renew automatically.

Plan Changes

• The Change Plan form offers only targets currently available for self-service changes and disables submission when none are available
• Upgrades and lateral changes can trigger Stripe checkout with prorated pricing based on the remaining term
• Downgrades apply on the same license record with no immediate charge when the prorated outcome is zero
• The portal billing history includes completed plan changes, including zero-amount downgrades

Cancellation

If you want to stop future billing, contact LoadStrike before the next renewal date so the subscription can be reviewed and canceled through the commercial support process. Cancellation stops future renewal charges but does not retroactively void the current paid term.

Unless a separate commercial agreement states otherwise, access already granted for the current paid period remains active until the license reaches its existing Valid To date.

Refund Requests

Refunds are not automatic. Requests are reviewed based on the billing event, payment status, duplicate charges, and whether the purchased term or subscription change has already been provisioned and used.

If you believe a charge was made in error, contact LoadStrike with the account email, license reference where available, and payment reference so the billing record can be reviewed.

Enterprise Agreements

Customers operating under negotiated Enterprise agreements may have different billing, cancellation, refund, or notice terms. In those cases, the signed commercial agreement takes precedence over this public policy page.