Refund and Cancellation
This page explains how LoadStrike handles subscription renewals, plan changes, cancellations, and commercial billing adjustments.
Plan Purchases And Renewals
Paid plan purchases and renewals are processed through the customer portal and Stripe checkout. Monthly renewals extend the license validity by one month. Annual renewals extend the license validity by one year.
If a renewal payment is canceled or fails, the renewal is not applied and the existing license validity is not extended.
Auto-Renewal
When a Stripe-backed subscription is active, Stripe manages the scheduled renewal charge. Upcoming renewal reminders are sent before deduction when email delivery is configured correctly in the licensing platform.
Only subscription-backed licenses participate in automatic renewal. Licenses that are not attached to an active subscription do not renew automatically.
Plan Changes
- Upgrades and lateral changes can trigger Stripe checkout with prorated pricing based on the remaining term
- Downgrades apply on the same license record with no immediate charge when the prorated outcome is zero
- All billing actions are recorded in the transaction history, including zero-amount downgrade records
Cancellation
If you want to stop future billing, contact LoadStrike before the next renewal date so the subscription can be reviewed and canceled through the commercial support process. Cancellation stops future renewal charges but does not retroactively void the current paid term.
Unless a separate commercial agreement states otherwise, access already granted for the current paid period remains active until the license reaches its existing Valid To date.
Refund Requests
Refunds are not automatic. Requests are reviewed based on the billing event, payment status, duplicate charges, and whether the purchased term or subscription change has already been provisioned and used.
If you believe a charge was made in error, contact LoadStrike with the account email, license reference where available, and payment reference so the billing record can be reviewed.
Enterprise Agreements
Customers operating under a negotiated enterprise agreement may have different billing, cancellation, refund, or notice terms. In those cases, the signed commercial agreement takes precedence over this public policy page.